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Service and Parts for Mercedes-Benz and Volvo's

 

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"ASA CODE OF ETHICS"

This Trade Association Is Built On A Solid Base

The ASA is the largest non-profit trade association of its kind serving approximately 12,000 businesses
and more than 55,000 professionals from all segments of the automobile service industry.

This establishment subscribes to the following business practices

(1) To perform high quality repair service at a fair and just price.
(2) To use only proven merchandise of high quality distributed by reputable firms.
(3) To employ the best skilled technicians obtainable.
(4) To furnish an itemized invoice for fairly priced parts and services which clearly identifies any used or remanufactured parts. Replaced parts may be inspected upon request.
(5) To have a sense of personal obligation to each individual customer.
(6) To promote good will between the motorist and members of this Association.
(7) To recommend corrective and maintenance services, explaining to the customer which of these are required to correct existing problems and which are for preventative maintenance.
(8) To offer the customer a price estimate for work to be performed.
(9) To furnish or post copies of any warranties covering parts or services.
(10) To obtain prior authorization for all work done, in writing or by other means satisfactory to the customer.
(11) To notify the customer if appointments or completion promises cannot be kept.
(12) To maintain customer service records for one year or more.
(13) To exercise reasonable care for the customer's property while in our possession.
(14) To maintain a system for fair settlement of customer's complaints.
(15) To cooperate with established consumer complaint mediation activities.
(16) To uphold the high standards of our profession and always seek to correct any and all abuses within the automotive industry.
(17) To uphold the integrity of all members of the Automotive Service Association.

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"CarCareOne" Card..."90 Days Same as Cash"......
We offer to our customers the CarCareOne card. The card can be used for all of your repair charges and can give you the option of 90 days same as cash for most repairs or services. There is no annual fee or charge for the card and as an added bonus, "Emergency Roadside Assistance" is provided at no charge for one year. If you would like more information, a brochure, or to apply for the card please call us and we will be happy to help you. What have you got to lose?